Get in Touch With Us

This page explains how to contact the Casinos Not On Gamstop editorial team, what we can help with, and what we cannot. We are an independent research and comparison site, not a casino, so we cannot access your casino account or resolve a dispute on an operator's behalf.

What we can help with

Write to us if your message is about our content or how the site works. Typical reasons include:

• Corrections: a bonus figure, payment detail or licence claim on one of our pages looks out of date or wrong. Tell us which page and what you saw, and include a link or screenshot if you can.
• Questions about our guides: something about wagering requirements, withdrawal checks, KYC or how casinos not on GamStop differ from UK-licensed sites is unclear.
• Feedback and topic ideas: games, payment methods, sports betting features or checks you would like us to cover.
• Your experience with a listed operator: we read reader reports about listed casinos. They inform our research, but we cannot verify individual cases or promise a particular outcome.
• Business and editorial enquiries: if you represent a brand or service, tell us who you are and what you propose. Commercial contact does not buy a ranking or influence our editorial ratings.

What we cannot do

We do not run any of the casinos we feature, so we cannot release withdrawals, reopen closed accounts, change bonus terms or reverse a decision. We also cannot act as an intermediary in a complaint.

If you have a problem with an operator, start with its customer support and its published complaints procedure. Keep copies of chat logs, emails, transaction records and the terms you accepted. If the operator holds an overseas licence, its regulator or an alternative dispute resolution service named in its terms may be the next step. Check what redress is actually available, as protections differ from those of a UK Gambling Commission licence.

How to write a useful message

1. Say what your message is about: a correction, a question, feedback or a business enquiry.
2. Name the page or the casino you are referring to. Our reviews cover operators such as Betmica, Kikibet and Betninja, so precise names help.
3. Give the date you saw the information. Bonus terms and payment options change, so timing matters.
4. Include evidence where you have it, such as a screenshot or the exact wording of the terms.
5. Leave out passwords, full card numbers and identity documents. We never need them.

What to expect after you get in touch

A person reads each message. We cannot promise a reply time, and we may not respond to every piece of feedback, but factual corrections are checked against the operator's current published terms. Where we confirm an error, we update the page and adjust the review date. We separate what is confirmed, what is casino advertising and what remains unresolved, so we may ask you for further detail before changing anything.

If gambling is causing you harm

If gambling is affecting your finances, relationships or wellbeing, please seek support before anything else. GamCare runs the National Gambling Helpline on 0808 8020 133, and its details are on its website. In Great Britain, GAMSTOP lets you self-exclude from UK-licensed operators. Sites outside that scheme are not covered by it, so consider deposit and loss limits, blocking software and speaking to a support service. Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to gamble.

Before you write: useful reading

Many questions are already answered in our guide to trusted non GamStop casinos for UK players, which covers how we assess licensing, bonus terms, payments and withdrawals. Some pages on the site include commercial links, and we may earn commission if you sign up to an operator. That never decides how a casino is rated or where it appears.